Privacy Policy

Effective Date: 1 March, 2025

At CentFX Investment Consultant, we are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms set forth in this policy.

1. Information We Collect

We collect different types of personal and financial information necessary for providing investment consulting services. This includes:

1.1 Information Provided by You

• Personal Identification Information: Name, email address, phone number, and postal address.
• Financial and Investment Information: Income details, investment preferences, risk tolerance, and financial goals.
• Account Credentials: Login details and security verification data.
• Communication Records: Emails, messages, and any interactions with our customer support team.

1.2 Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies to analyze traffic, improve user experience, and offer personalized services.

1.3 Information from Third Parties

We may receive personal or financial data from regulatory bodies, financial institutions, or business partners when necessary to comply with legal obligations or enhance our services.

2. How We Use Your Information

We use the collected information for the following purposes:

• Investment Advisory Services: Providing financial guidance, portfolio analysis, and market insights.
• Client Support: Assisting with inquiries, account issues, and customer service requests.
• Regulatory Compliance: Meeting legal requirements, preventing fraud, and adhering to financial regulations.
• Marketing and Communication: Sending investment reports, newsletters, and promotional materials (you may opt out at any time).
• Website and Service Improvement: Enhancing user experience, security, and platform performance.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:

• Regulatory and Legal Authorities: When required by law or financial regulations.
• Trusted Service Providers: Third-party firms assisting with analytics, payment processing, or customer support.
• Business Partners: If you participate in co-branded services or investment opportunities with your consent.

4. Data Protection and Security

We implement strict security measures to safeguard your personal and financial information, including:

• Encryption: Protecting sensitive data during storage and transmission.
• Access Controls: Restricting access to authorized personnel only.
• Regular Audits: Conducting security assessments to prevent unauthorized access or data breaches.

Despite our best efforts, no method of electronic storage is 100% secure. We encourage clients to follow best security practices when using our services.

5. Data Retention

We retain personal data only for as long as necessary to fulfill our contractual, legal, and regulatory obligations. Once the retention period expires, we securely delete or anonymize the data.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or rectify inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Data Portability: Obtain your data in a structured format.
• Restrict Processing: Limit how we use your information.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at support@centfxic.com.

7. Cookies and Tracking Technologies

We use cookies to enhance functionality, analyze traffic, and improve user experience. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies and encourage you to review them separately.

9. International Data Transfers

If you are located outside our primary business jurisdiction, your data may be transferred and stored in countries with different data protection laws. We take necessary precautions to ensure compliance with international privacy standards.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in regulations, industry practices, or our services. Any revisions will be posted on this page with a new effective date.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: support@centfxic.com

Phone: +971 487 86270

Address: C2101 Ontario Tower, Business Bay, Dubai, United Arab Emirates (Monday to Friday - 10 AM to 6 PM)

We value your privacy and are committed to protecting your personal data while delivering high-quality investment consulting services.